My Sunprime Pollensa Bay

Services

We hope you will enjoy your stay here at Sunprime Hotels. To make your stay even more comfortable, we have made these services available to you.

Express Laundry Contact Reception
Welcome Package €40
Prime Welcome Package €75
Day use of apartment on departure day* €40 (15:00)
Day use of apartment on departure day* €50 (18:00)

*Subject to limited availability. Please book from our Reception at your earliest.

Air Conditioning

Available (from about May 1, depending on outdoor temperature) free of charge. The hotel has a centrally controlled air condition system which is kept on 24h a day. No heating in the apartments.

Safety Box

  • We recommend that you use the safety box in your room for all your valuables.
  • The hotel does not assume any responsibility for items not kept in the safety box.
  • For your safety, we recommend that you close the balcony doors and windows at night and whenever you leave your apartment/room.

Room Cleaning

Your Suite is cleaned everyday.

Fresh Bath Towels & Bed Linen

Would you like fresh bath towels and/or bed linen? Place your used towels/linen in the laundry on the floor in the bathroom. You can exchange your used pool and beach towels for fresh ones at Reception.

✓ Why not re-use your towels and bed linens which help us significantly reduce our electricity, detergent and water usage? Be our environmental hero!

Prime Suite or Welcome Package Prime

Have you booked a Prime Suite or Welcome Package Prime? Check out what’s included in your room:

  • Welcome Package: Fruit, snacks and beverage.
  • One Beach Bag: Our gift to you! Make the best use of it during your holiday before you bring it home.
  • Daily refill of water.
  • Nespresso Machine with 4 coffee capsules with refill.
  • Pillow Menu:
  • For Prime Suite guest - choose your preferred pillow directly from the closet.
  • For Welcome Package Prime guest - simply call Reception with your request and we will deliver it to the room.

A bonus for you who’ve booked Prime Suite:

Watch your favourite programs from your own device through Chromecast® technology:

  • Press the Home button on your remote control.
  • Go to Channels and then Source.
  • Choose HDMI 1/2.
  • Follow the instructions on the TV.

Smoking Policy

Smoking, including the use of electronic cigarettes, will be permitted in designated smoking area. It is forbidden to smoke in the rooms, balconies and terraces.

You can se the allocated smoking areas here.

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