Sustainability Report
Sunprime Pollensa Bay 2025
Presentation of Hotel Facilities
Hotel Facilities and Property Overview
Sunprime Pollensa Bay is located in a quiet residential area on the beach at the beginning of the Bahía de Pollensa, in Alcudia. The hotel was built in 1966 and extends over an area of 2.555,24 m 2 plot of land.
- Basement with the back of the house areas (Staff dining room, store room, Kitchen, changing rooms, providers access, backoffice, boiler room, maintenance room, and Mini market store room)
- Ground floor with reception, restaurant, pool bar, lobby, indoor bar and toilets
- 1 blocks of hotel rooms, and 163 rooms
- Gardens with teenis court and a green area for yoga classes
- Fitness & Spa rooms and Gym
- 1 Restaurant
- 1 Pool
Guests, Staff and Environmental Policy
Hotel Sunprime Pollensa Bay, accommodates approximately 6.074 guests during the summer season with a team of 72 employees during the summer period (period April–October).
- Majority of guests come from Nordic countries
- Employees are mainly locals, with a small number of Nordic staff to cover Spa and Fitness
- Having clear and comprehensive policy statement
- Striving to reduce our use of energy and water, and re-use and recycle the resources consumed by our business wherever practical
- Encouraging the development and integration of sustainable technologies, including renewable energy
- Monitoring and measuring our environmental performance on a monthly basis
- Providing the necessary resources to meet our objectives and targets and on-going training for our staff on environmental, social and health & safety issues
- Communicating our policies practises and programmes to all our staff, guests, suppliers and the public
Energy Use
We are constantly working to improve the services we offer our guests. The new facilities are designed for maximum energy efficiency. Our goal is to reduce energy consumption by 2% compared to the previous year.
Measures Taken
- 100% of light bulbs have been replaced by LED ones.
- 100% of our contracted electricity comes from certified renewable sources.
- Installation of photovoltaic panels.
- Gradual replacement of all appliances with A+++ energy-rated appliances.
- Energy audit conducted.
- Timers and photocells have been installed for the controlled operation of outdoor lights.
- Room temperatures are individually controlled by thermostats and there are automatic systems which turn the lights
and the air conditioning off when guests leave their rooms. - A heat recovery system has been installed for heating the hotel’s tap water from the air conditioning chiller.
- A Building Management System is centrally adjusting the operating time of high energy consumption machinery.
- New technology generators in pool plants giving a safe and healthy operation and reduction of the chemicals.
- Sand filters have been replaced with crystal filters reducing the number of back washes needed to keep the clearance
of the water reducing energy and water consumption.
Water Use
In addition to protecting energy resources, reducing water consumption is a core aspect of our hotel. However, we know it's very difficult to reduce consumption; water remains essential for our guests daily needs during their holidays, and this negatively impacts our ability to meet our objectives. For this reason, we are constantly striving to find ways to reduce and optimize consumption.
Measures Taken
- Aerators on all taps and showers in the apartments.
- Toilets with a maximum water flow of 6 liters.
- Garden irrigation with a timer and at night.
- Weekly monitoring of water consumption in the apartments.
- Daily monitoring of water meters in the swimming pools.
Waste
Environmental awareness and social responsibility are increasingly important values for our guests. Implementing sustainable practices is a necessity, and also an opportunity to differentiate ourselves from the competition and attract an increasingly demanding clientele. In this context, recycling plays a fundamental role as a strategy to reduce our environmental impact. Through proper waste management, we can minimize waste, decrease the consumption of natural resources, and contribute to the fight against climate change.
Measures Taken
- Sensitizethe guests to separate waste. Recycling stations are placed strategically
around the resort areas, and in most of the rooms. - Reduce food waste by 5%.
- Join the TO GOOD TO GO platform
- We introduced the purchase of biodegradable bags to replace the plastic bags used in our
spas, restaurants, etc. - Elimination of plastic bottles in bars , restaurants and guest rooms
- Monthly monitoring of garbage collection
- New labels to raise guest awareness in apartments and restaurants.
- Use of bulk products
- Contract with authorized agents
- Ongoing staff training
Labour & Human Rights
At the hotel, we strive to provide a safe workplace where human rights are respected in accordance with the collective agreements with the unions and the applicable legislation. We are an equal opportunity employer and we support the protection of human rights, particularly those of our employees, the parties we do business with and the community where we operated.
Whilst we encourage non-discrimination, we employ a large number of local people to support local community where the hotel operates. Our target for 2024-25 season is to employee at least 98 % local staff. The greatest asset of Sunwing Alcudia Beach is our employees, and we invest heavily in their continuous training and development and the upgrading of their skills. 2023-24 season we executed 22 the number of course programs and 145 hours of training and development.
Code of Conduct and Ethics
NLTG´s supplier code of Ethics and Conduct sets out the minimum standards of business behaviour expected of Suppliers, who must have processes in place to monitor and maintain these standards, including within their own supply chains. Suppliers must comply with child protection laws, including United Nations Convention on the Rights of the Child and the international Labour Organization Convention Numbers 138 and 182. Suppliers must also comply with local laws regarding the mini mum age of employees and all legal requirements for the work of authorised young workers, particularly those relating to hours, wages and safe working conditions. NLTG Supplier Code of Conduct.
COMMUNITY AND SOCIAL ACTIVITIES (EVENTS AND DONATIONS)
- Save the children
- World Animal Protection
- Associacio Tardor
- Cruz Roja (Red Cross): food donations for Christmas campaing
- Projecte Home
- Association against additions
CONTACT US:
Resort Manager: Diego Martinez
Sustainability Manager: Carme Garzón
Address: C/ Maria Antonia Salva n2 07400 Alcudia
Phone: 971545484
If you wish to receive a copy of our sustainability report in Spanish and/or Castellano, send
us an email to pollensabay@sunprime.net and we will be happy to provide it to you.
Si desea recibir una copia de nuestro informe de sostenibilidad en español/castellano,
envíenos un correo electrónico: pollensabay@sunprime.net y estaremos encantados
de proporcionárselo.
